Assistant Store Manager - Apparel
Dick's Sporting Goods
House of Sport by Dick’s Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms.
We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams.
If you are ready to obsess over the athlete and make a difference in your community, apply to join our team today!
GREAT PLACE TO WORK:
Hires and builds a strong team with in the Apparel Department by partnering closely with the Directors to create targeted hiring strategies based on talent expertise needs, diversity, or availability gaps; leverages Store AA to source applicants in the applicant tracking system
Responsible for managing the team in the Apparel Department
Directly involved in selecting the team by conducting interviews with candidates, providing a strong recommendation to the leadership team based on interactions with candidates, and developing Leads who are equipped to participate in the interview process; may be required to make the final hiring decision on candidates
Builds a people-first culture by consistently connecting with every teammate and building trust; actively listens and dedicates time to their development and career interests; stays invested in their well-being and seeks to understand any roadblocks (personally and professionally) they can help remove or overcome together
Uses creativity, out-of-the box ideas, and recognition programs to build a high-energy environment with highly engaged teammates (e.g., contests, interactive boards, etc.)
Coaches and develops oneself and others by infusing learning into day-to-day leading; places an equal priority on development and accountability through motivation, hands-on coaching, regular exposure, and stretch assignments; builds development plans in partnership with teammates when necessary
Holds regular (un)planned check-ins with hourly teammates to ensure they are feeling seen, valued and voices are heard; ultimately ensuring open and transparent communication
Ensures that the Apparel Departments meet all merchandising standards including, but not limited to: merchandise exposure, visual, pricing, signage, etc. Provides feedback to HoS Directors, recommending product relevant to local customer as well as inventory level concerns. Ensures stockrooms are monitored to ensure all product can be merchandised and available on the sales floor for customers.
GREAT PLACE TO SHOP:
Leads by example; is friendly, engaging, available and genuinely wants to help every athlete
With the guidance of the HoS Directors, plans, organizes, and controls for 90 days out using effective tools and processes to achieve key milestones, tasks, events and commitments aligned with organizational goals and needs; anticipating potential roadblocks and adjusting quickly in the moment
Actively participates in weekly meetings by conducting data dig recaps, identifying challenges, and providing recommendations to address opportunities
Regularly involves Leads when strategizing upcoming plans by teaching them how to pull and interpret data then creating opportunities for them to present metrics with improvement recommendations during intact meetings
Ensures transparent communication amongst teammates by leveraging tools to keep tasks, assignments, and deadlines organized (e.g., Game plan binder, communication board, monthly calendars, etc.) and Company initiative, programs and promotions
Assists with workforce management by handling last minute schedule changes or call offs to ensure the team in store is equipped to provide athletes with a hassle-free shopping experience
Manages Apparel department scheduling, directing workflow, daily teammate assignments, and monitoring project status.
Partners with HoS Directors to ensure long-range management of the workforce (e.g., receiving coaching and guidance on how to develop robust 30,60,90-day event preparation plans)
Closely partners with the in-store Visual Merchandising Team on Game Plans and strategic product placement every season to ensure visual standards are met and company strategies are being maximized.
GREAT PLACE TO INVEST:
Regularly interprets finances and operational metrics (e.g., balance scorecard, P&L, Interna, etc.), making connections to behaviors and in turn developing actionable steps for improvement or new opportunities
Drives sales and profitability through report analysis. Understands and can identify key financial impacts of metrics such as UPT, Conversion, average ticket value, etc.
Promotes company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions
Drives the vision of the organization and store by helping teammates understand how their responsibilities and actions directly align to the common purpose and overall performance and success of the company; motivates and inspires while setting expectations to bring out the best in everyone
Makes process connections to understand the root causes, and develops a solution / conclusion on how to address or mitigate; bringing forth the right level of urgency to solve a problem
Ensures store events held to increase community involvement are executed flawlessly as well as create or support opportunities for teammates to give back to their community
Creates a store environment where everyone feels welcome and safe
Actively recruits within the community to ensure the store’s teammates reflect the communities that it serves
BRAND & OPS EXCELLENCE:
Ensures all teammates understand expectations around high standards by delivering ongoing training and feedback around essential role execution; disciplined enough to have tough conversations or make difficult talent decisions in a timely manner.
Validates that omni-channel fulfilment and in-store programs and processes are executed to ensure athletes receive desired products (e.g., BOPIS, ship-from-store, processing of freight, etc.)
Walks the store, holding individual and group conversations with Leads and teammates working on assigned tasks, proving constructive feedback and asking in-the-moment questions that provides both guidance and education to ensure expectations are clear, progress is being made, teammates are held accountable for tasks assigned to them, and strategies are flawlessly executed (e.g., game plans)
Creates a hassle-free environment by identifying changes that needs to be made in store; partners closely with the Lead through delegation and guidance to ensures the completion of key tasks and a successful store walk (e.g., game plans, selling skills, recovery, cleanup, etc.)
Equips teammates to become technical experts by prioritizing knowledge transfer and first-person teaching
In addition to being the department expert, challenges oneself to learn other areas of the business in order to be well-rounded in product knowledge and the overall athlete experience
Ensures teammates are practicing safety and security processes while executing Loss Prevention programs and best practices (e.g., watch the product, not the person)
High school diploma or equivalent
3-5 years retail management experience