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Retail Customer Service Representative

Pavlov Media

Pavlov Media

Customer Service
Champaign, IL, USA
Posted on Friday, January 27, 2023

Retail sales/CSR is responsible for solving problems for our customers. Two key traits are listening skills and problem solving. Customer interaction will be on the phone and in person. A positive friendly attitude is critical. Being able to multitask is highly
valued. This position is entry level with advancement opportunities available to highly motivated individuals. This is a part-time position and days of operation are Monday through Saturday. Great opportunity for college students!

Primary Responsibilities:
• Answer incoming phone calls
• Direct calls to appropriate people
• Greet customers in person and address their needs
• Take in computers for repair/service
• Help customers decide what hardware to purchase
• Advise customers on repair issues
• Replace products that are sold on the retail floor
• Financial transactions
• Light technical work when not helping customers
• Assist other departments as available

Desired Skills:
• Past customer service experience
• Ability to work under deadlines
• Strong problem solver
• Ability to multitask with interruptions
• Reliable and responsible team player
• Excellent written and oral communication skills
• Computer hardware/software knowledge and experience
• Basic computer networking/wireless understanding

Experience Requirements and Positives:
• 1+ years customer service
• 1+ years of computer hardware experience
• 1+ years of computer software experience
• Previous sales experience a plus