Windows System Administrator - Engineering IT Shared Services
University of Illinois at Urbana-Champaign
Windows
System Administrator
Engineering IT Shared Services
The Grainger College of Engineering
University of Illinois
Urbana-Champaign
Engineering
IT Shared Services at the University of Illinois at Urbana-Champaign seeks
applicants for a Windows System Administrator. We are the IT services provider
for the nationally-ranked Grainger College of Engineering, providing services
for teaching, research, and learning. Our mission is to be a trusted academic
partner in support and service to over 1,100 faculty and staff, and over 10,000
students. We pride ourselves on a customer-centric approach, with emphasis on
effectiveness, transparency, and accountability to furnish innovative solutions
to the needs of a college dedicated to ingenuity.
You will enjoy energetic and challenging work running and
supporting our IT services, along with a transparent and respectful work
environment built upon partnerships, collaboration, and teamwork. We care
deeply about supporting the growth of our employees and invest in employee
development through mentorship, cross-functional teams, and professional
development and career-advancement opportunities.
Engineering IT Shared Services values employees who are able to
work autonomously and on a team with integrity, honesty, comfort with
ambiguity, and a growth mindset. Individuals that demonstrate commitment and
determination in their work will find this a rewarding and supportive
environment.
The Windows System Administrator provides large-environment workstation, application, and system
support for assigned units or infrastructure within the Grainger College of
Engineering. This role will be primarily supporting and troubleshooting Windows
systems, performing network administration, providing strong customer service,
and completing assigned projects and tasks. This position reports to the
Infrastructure Services Manager within the Infrastructure Services of
Engineering IT Shared Services.
System and Network Support:
• Installing and configuring Windows servers or workstations.
• Maintaining patching, security, and other endpoint management functions of Windows servers and workstations.
• Supporting networking for Windows systems to allow network connectivity and access to network resources.
• Analyzing functional and performance issues associated with use of technology, collaborate with peers on possible solutions and implement corrective actions in a timely manner.
• Consulting with customers on installation and use of software applications, including interfaces with network connections and optimizing systems for best performance.
• Providing hardware quotes for purchasing and consolation.
Service Management:
• Analyzing functional and performance issues associated with use of technology, seek advice from peers and senior staff on possible solutions and implement corrective actions in a timely manner.
• Maintaining core service technology in infrastructure, research, or instructional systems, including service oversight and ownership as needed.
Project and Task Delivery:
• Managing projects at the divisional or team level and driving deliverables and results by designated deadlines.
• Completing individual projects and tasks assigned by supervisor on time with quality.
Organizational Support:
• Interacting with various teams within Engineering IT Shared Services to ensure outstanding service delivery to customers.
• As needed, serving as a trainer, mentor, or coach to junior staff.
• Implementing centralized services where practical and aligning them to the unique needs of unit or customers.
• Working within cross-functional teams, with limited authority for final decision making.
• Participating in virtual teams or working groups enabling automation and end point management technologies.
Other Duties as Assigned
Preferred Qualifications:
• Experience in technology at an institution of higher education or equivalent.
• Experience scripting or programing in at least one format or language.
Knowledge, Skills and Abilities:
• Demonstrated knowledge of Windows operating systems and their use in an educational or professional work environment.
• Knowledge of networking services and network connectivity methods.
• Knowledge of Virtualization (VMware, Hyper-V, etc.).
• Knowledge in the application of IT security concepts.
• Knowledge of Microsoft Active Directory, LDAP, or other directory services.
• Excellent customer service skills.
• Excellent oral and written communications skills.
• Ability to contribute strongly to cross-functional groups assigned to tasks or project work.
• Ability to oversee and coordinate activities of user groups.
• Ability to effectively communicate and professionally interact with all staff levels and customer groups.
• Ability to identify and resolve technical problems.
• Ability to demonstrate fundamental knowledge of effective troubleshooting methodologies.
APPOINTMENT INFORMATION
This is a full-time Civil Service Information Technology Technical Associate position appointed on a 12-month service basis. The expected start date is as soon as possible after the closing date. The minimum salary is $68,200 and is commensurate with experience and qualifications. Hybrid work options may be available for this position, with the ability to be on-site as needed.
APPLICATION PROCEDURES AND DEADLINE INFORMATION
Applications must be received by 6:00 pm (CST) on November 16, 2023. Apply for this position using the Apply Now button at the top or bottom of this posting. Please upload your cover letter, resume, and names/contact information for three references. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. For further information about this specific position, please contact Kelsey Krok at krok2@illinois.edu. For questions regarding the application process, please contact 217-333-2137.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.
Requisition ID: 1020506
Job Category: Technical
Apply at: https://jobs.illinois.edu